Shipping policy

Order Processing Times

All orders are carefully packed and dispatched from our warehouse within 1–2 business days of purchase.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Estimated Delivery Times

We ship all Australian orders via Australia Post.

Estimated delivery times after dispatch are:

• Melbourne & Victoria: 2–5 business days
• Metro areas (NSW, SA, QLD): 3–6 business days
• WA, NT & TAS: 5–8 business days

Please note that these timeframes are estimates provided by Australia Post and are not guaranteed delivery dates. Delivery times may vary during peak periods, public holidays, sales events, or due to circumstances outside of our control.

Tracking & Delivery Updates

Once your order has been dispatched, you can track its progress using the tracking link provided in your shipping confirmation email.

Please allow up to 24–48 hours for tracking information to update after your parcel has been collected by Australia Post.

If your tracking has not updated or your parcel appears delayed, please contact us and we will assist with an enquiry with Australia Post.

Shipping Delays

While we do our best to ensure your products arrive within the estimated timeframe, delays can occasionally occur within the Australia Post network.

If your order is delayed, please be assured that we will work with you to investigate the issue. As parcels are handled by Australia Post once dispatched, delivery delays caused by their network, weather events, peak periods, or other circumstances outside of MIOU’s control cannot be guaranteed.

Lost or Missing Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us so we can lodge an enquiry with Australia Post.

Refunds or replacements will be considered once Australia Post has completed their investigation and confirmed that the parcel has been lost.

Incorrect Shipping Information

Please ensure all shipping details provided at checkout are correct.

MIOU is not responsible for delays or lost parcels caused by incorrect or incomplete delivery information provided by the customer. If you notice an error with your address, please contact us as soon as possible. We will do our best to assist, however changes cannot always be made once an order has been dispatched.

                                                                                                                                         

International Delivery 

Yes, we ship MIOU Matcha internationally!

We're currently delivering to a select range of countries across Asia, Europe, the United States, and more, and we’re continuing to expand our list.

If your country isn’t listed at checkout and you’d love to get your hands on our products, please reach out to us directly at contact@miou.com.au, and we’ll do our best to make it happen. 

Where We Ship:

• Australia & New Zealand

• United States

• United Kingdom & Ireland

• Europe (Select Countries)

• Asia (Select Countries) 

All international orders are sent via tracked shipping for peace of mind. Delivery timeframes vary by destination, but you can expect your order within 7–14 business days on average.

Please note:

Customs delays or local import duties may apply depending on your country. MIOU Matcha is not responsible for any fees or delays once your parcel enters your local postal system, but we’re always here to help if you have questions.